Now, automatically answer questions of your website visitors 24/7. Reduce support work – Improve customer experience – Increase sales
Customer service has always been a difficult and expensive endeavor. If a customer does not get instant customer support, he will go to your competitor.
Get an AI based chatbot for your website, which will provide 24/7 support to your customer. It can provide information about your products and services to your customers, answer their frequently asked questions, guide them to the right pages of their website, and collect questions that it can’t answer and pass those to your team. It can also collect customer’s email and phone number so that you can reach back to the customer.
74% of people are likely to switch brands if they find the purchasing process too difficult. A customer service chatbot can help your customers by providing them the right information that they need to complete the purchase process. It can even negotiate with them and offer a discount coupon to close the sale!
Your sales team is already tired of calling people who are not relevant for your business. A chatbot can help pre-qualify leads by asking them right questions to narrow down the leads to the ones that are fit. And those leads are then sent to your sales team in real-time for further follow up and closure.
As your website sales grow, so do the support queries. Luckily, a lot of support queries are on a similar pattern (like, what is your return policy), and are perfect fit for a customer service chatbot. So, by investing in a customer service chatbot, you actually end up saving a lot on your customer support cost.
You have competitors that are selling similar products / services. Providing a customer service chatbot is a perfect way to be better than them. If your customers have choices, they would go with the one who looks more modern; that’s exactly what a customer service chatbot would make you look.
and over the period of time, all those can also be configured in your chatbot to make it more smarter and answer more questions. Your chatbot is always learning.
A common perception is that a customer service chabot is expensive. Inklik provides custom chatbots to businesses like you at a very cost-effective price so that everyone can
The initial chatbot is setup for your business based on the information that your customer service team provides. However, your customers might be asking a lot more questions, add an advanced AI based chatbot to their website.